order policies

Weekly pre-orders

blys and beary offers a weekly pre-order drop. Ordering opens every Sunday at 8:00 AM and closes every Thursday at 11:59 PM, Asia/Manila, or earlier when the drop is fully reserved. Orders are prepared for Saturday delivery.

Payment and order confirmation

Available payment methods currently include PayPal, Bank Deposit and GCash. PayPal orders follow the payment status confirmed by the payment provider.

If you choose GCash or Bank Deposit, please send a clear proof of payment within 30 minutes of placing your order. You may use the order-status upload option when available or email your proof to hello@blysandbeary.com with your confirmation number.

Upload only the part of the receipt needed to verify this order. Crop out balances, unrelated transactions, full account numbers and other information we do not need. Never send your password, MPIN or one-time code. Receiving proof does not mean payment has been verified.

We will check the proof against the official payment record. If the image is unreadable, the amount does not match or we cannot verify the transaction, we will contact you for the information needed to continue.

To be included in that week's production and Saturday delivery, GCash and Bank Deposit payments must be verified by blys and beary no later than Friday at 12:00 noon, Asia/Manila. If payment has not been verified by then, we cannot include the order in that week's production or Saturday delivery.

If funds are confirmed after the cutoff, the order will not be added back automatically. We will email you with the soonest safe fulfillment option. If that option is unavailable or you do not agree to it, we will securely return the verified funds or provide another lawful remedy that you expressly accept. We will not impose a gift card or next-drop credit. If the original payment channel cannot reverse the transfer, we will contact you through the email address on the order to confirm a secure return method. We will never ask for your password, MPIN or one-time code.

Cancellations

You may request to cancel a paid order only while its weekly drop remains open. Email hello@blysandbeary.com; eligibility is based on when we receive your request, even if our reply comes later. A cancellation takes effect only after blys and beary reviews and approves it.

For an approved voluntary cancellation while the drop is open, we will email a no-expiry blys and beary gift card equal to the full amount paid at checkout, including any delivery fee paid through checkout, within 24–48 hours after approval. Any unused balance remains available for another order. If a later order costs more than the available balance, you may pay the difference using an available method at checkout. The gift card is not exchanged for cash or returned to the original payment method except where applicable law requires otherwise.

This store-gift-card remedy applies only to an approved voluntary cancellation while the drop is open. It does not replace any refund, replacement or other remedy required by law for a missing, incorrect, damaged, defective, unsafe or nonconforming item, or for a delivery failure caused by blys and beary or its provider.

After the drop has closed or become fully reserved, voluntary cancellation is no longer available. Product, delivery, quality and safety concerns remain subject to the separate review below.

Saturday delivery

Saturday delivery is available for eligible complete addresses within 30 km. Delivery rates are:

• Up to 10 km: ₱150
• Over 10 km and up to 15 km: ₱200
• Over 15 km and up to 20 km: ₱250
• Over 20 km and up to 30 km: ₱300

The exact fee appears at checkout and is paid with the order. No routine rider payment is required on arrival. A selected delivery window is a preference rather than a guaranteed arrival time because routes, rider availability, traffic, weather and unexpected delays can affect timing.

If a delay becomes reasonably clear, we will send an update and share a revised window when one is reasonably known.

Please provide a complete address and keep the recipient reachable. If the recipient cannot be reached, the rider will attempt contact, wait approximately 15–20 minutes and coordinate with our delivery lead.

If delivery fails because the customer-provided details are incorrect, the recipient remains unreachable after the approved attempts or the customer requests a material change after dispatch, the original delivery fee is considered used. If another safe delivery attempt is available, we will tell you the actual return or redelivery cost and ask for your approval before arranging it. If the failure is caused by blys and beary, the delivery provider or weather, you will not be charged an additional delivery fee.

Local delivery is unavailable beyond 30 km. If a corrected address is outside the eligible area, we will contact you about the available next step. We will not add a charge or change the delivery arrangement without your approval.

Product concerns and perishables

Please email hello@blysandbeary.com as soon as possible if an item is missing, incorrect, damaged, does not seem as expected, or may be unsafe. Include your order number, the affected item, a short description, and when it was received and first opened. If safe, include clear photos of the product and all sides of its packaging, including any date or batch markings.

Do not eat or continue using a product you believe may be unsafe. If an incorrect item was delivered and you cannot confirm its ingredients or allergens, do not consume it.

If safe to do so, keep the affected product and packaging separate and secure while we review the case. Do not open, taste, smell closely, repackage, mail, bring back, or hand a perishable item to a rider unless we give you specific safe-return or collection instructions. If the item is leaking, broken, swollen, contains a sharp object, has a strong chemical smell, or otherwise appears unsafe to handle or retain, do not handle it further. Tell us what you observed and provide photos only when this can be done safely.

If anyone feels unwell, is injured, or has an allergic reaction after consuming a product, please seek guidance from a qualified health professional. Seek emergency help for severe or rapidly worsening symptoms. blys and beary cannot diagnose a condition or provide medical advice, but we will escalate the product-safety report immediately.

We may ask for relevant information about delivery, storage, preparation, ingredients or allergens so we can review the order, packing, batch and product-care records. We will request only information that is safe and reasonably needed. You do not need to consume the product, return an unsafe item, or provide medical records for us to acknowledge and begin reviewing your concern.

We will first contain any possible safety risk and investigate the facts. When a product concern is verified, we will offer a safe remedy appropriate to the issue and applicable law. This may include prompt replacement or safe re-fulfillment, a refund or proportionate price adjustment, or another option agreed with you. We may offer the soonest safe fulfillment available, but we will not use that offer to remove any refund, replacement or other remedy required by law. We will not use an affected or potentially unsafe batch for re-fulfillment. If a return is reasonably necessary and safe for a verified business-caused issue, blys and beary will arrange or cover the return cost.

We do not normally offer a remedy for a change of mind or a personal taste preference when the item is safe and matches its description. This exclusion does not apply when an item is missing, incorrect, damaged, defective, unsafe, below the disclosed quantity or quality, or not as described. We may decline a remedy when the available evidence shows that handling or storage after delivery, contrary to the care guidance supplied with the order, caused the problem. We will not assume customer mishandling or use it to dismiss a safety report without supporting evidence.

The Friday 12:00 noon payment-verification cutoff applies only to eligibility for the current week's production and Saturday fulfillment. It does not limit when you may report a missing, incorrect, damaged, quality or safety concern after delivery.

Gift options

Available gift options may be selected in the cart and vary by availability. We will not replace a paid gift option with another item without your express approval.

If a selected gift option becomes unavailable, we will contact you with the available choices. If the approved substitute costs more, blys and beary will absorb the difference and you will not be charged extra. If it costs less, we will securely return the exact difference to you.

If we cannot reach you in time to prepare the order, we will not substitute the unavailable gift option. If the core order can still be fulfilled as ordered, we will prepare it without the unavailable add-on and securely return the full amount paid for that add-on. If the core order cannot be fulfilled as ordered, we will contact you about the next step.

Contact and case handling

Email hello@blysandbeary.com and include your order or confirmation number. We will send an initial response within 24–48 hours. Active Saturday delivery issues are prioritized during the delivery window, and potential safety concerns are escalated internally as soon as they are received. Some investigations or remedies may take longer; if they do, we will explain the next step and keep the case open.